Job Jar - Professional Services, Client and Employee Experience (CX and EX)
In professional services, over time, three things determine how effectively a team creates a better experience for clients and employees:
1) dreaming up fresh ideas and theories, 2) finding time to explore, test and grow, and then, 3)establishing new habits based on what allows them to deliver excellence, make a profit...and experience(X) has an added requirement: To create experiences that make people want to continue working with and for your organization for the long-term.
The Professional Services Job Jars were created to make those three things happen with every member of your team, every day.
Sometimes all a working professional needs is a little inspiration, a little nudge. They need a task that’s conveniently packaged and can be executed quickly. They need to know the results they should have when it’s done. They need an easy way to plan, schedule, and record what they’ve done. That’s how the best learning gets accomplished.
This Job Jar, filled with tasks in the areas of client and employee experience (CX and EX), provides 200 unique ideas for:
Learning about CX and EX
Creating better onboarding experiences
Developing insights about how people experience your brand
Obtaining feedback from both clients and employees
Appreciating and recognizing employees and clients